Q.	Where can I locate my policy number?
A.	The policy number is located on the front panel at the bottom of the school's student health insurance brochure.
Q.	What is the effective date?
A.	Each school has their own effective date. Please see the panel on the brochure regarding "effective and termination" dates and the student health insurance enrollment card.
Q.	I missed the original registration and now want the coverage, can I enroll now?
A.	This varies from school to school. Please call 1-800-922-3420 to find out more about your school's specific student health insurance plan and its enrollment period.
Q.	How do I know if I am eligible for the Student Accident & Sickness Insurance?
A.	Please refer to the eligibility section of your school's Student Health & Accident Insurance Brochure to see if you meet the eligibility guidelines or call 1-800-922-3420 for further clarification.
Q.	Can I get the student health insurance to cover my spouse and/or children?
A.	Yes, please refer to the brochure and enrollment card for details and rates.
Q.	What does this student health insurance cover?
A.	This insurance covers medical expenses which arise from an accidental injury or a sickness that occurs while you are covered under this program. Some additional wellness benefits may be part of your plan. Call a customer service expert at 1-800-922-3420 and find out which benefits are covered.
Q.	Does this policy pay all medical bills in full?
A.	Your school brochure will state the deductible, co-payments and maximums if applicable. There are exclusions and limitations in the policy, so you will need to refer to your school's brochure or call 1-800-922-3420 to find out what it pays.
Q.	With this insurance, must I go to the University Health Center first?
A.	You are encouraged to go to the University Health Center first whenever possible. Many times your deductible will be waived or reduced if referred from the Student Health Center. Please refer to the Student Health Center or SHC Referral Requirement in your brochure.
Q.	May I go to any doctor?
A.	Yes, however, you are strongly encouraged to go to your University Health Center first whenever possible, and then to a physician participating in the Preferred Provider Network (log in and see your school's PPO contact page). This will save you money.
Q.	Where do I get a claim form?
A.	Log in and you can print the appropriate claim forms from your school site.
Q.	How do I file a claim?
A.	Attach your itemized bills to a completed claim form and mail to the claims administrator's office which is located on the claim form, the back panel of your brochure, or on your I.D. card.
Q.	What if I am out of state when I get sick or injured?
A.	This insurance plan will cover you for any illness or injury which occurs out of state. Simply follow the same procedures in filing a claim.
Q.	How do I obtain an I.D. card?
A.	An I.D. card will be mailed to the address on your enrollment form. Call 1-800-922-3420 if you don't receive one within 2 weeks of enrollment or if you have lost your I.D. card.
Q.	If I have a specific question about coverage who can I call?
A.	You can call Collegiate Risk Management at 1-800-922-3420. A customer service representative can assist you from 8:30am - 7 pm, Monday through Friday.